Shipping cost all depends on the size of the order and where the products are going. Shipping is FREE for orders over $350.00. For orders under $350.00, postage is at the expense of the customer. Postage costs are fully viewable at the time of orderi
If your order can’t fit into a soft package, then it will have to be put into a box. In this situation, the shipping cost will be more. We recommend opting for the minimum spend of $350 to get free shipping.
Shipping costs will vary depending on the size of your order. The postage and handling will be included on the invoice. When you enter the shipping details, you will have the option to select regular or express shipping.
Yes, there is express shipping available for an additional cost. This will be charged to your business via a separate invoice. Keep in mind that express shipping will be costly as the order will be fairly big.
You will be able to find the tracking number on the shipping confirmation email that you received once your order was fulfilled. You can also log in to your account and view your order history. If you select the order number, you’ll be able to view t
Our warehouse operates NZ business hours from Monday to Friday. If you place your order Friday afternoon or over the weekend, it will be fulfilled on the following Monday. It usually takes 24 hours to be processed and fulfilled however, during peak s
As soon as your order has been fulfilled, you will receive a shipping confirmation email with the tracking number. Please note that it can take up to 24 hours for the tracking number to reflect on the courier’s website as this only occurs once the la
As our stands are fairly big if ordered at the same time as your footwear, they may be delivered in a separate package. They should usually be delivered on the same day. If you placed two separate orders then they may arrive on different dates.
If you did not receive all the pairs you ordered, please contact us via the contact form. We’ll be in touch to sort this out for you as soon as possible. If the issue was caused by a warehouse mistake, we’ll send you the missing pairs as soon as poss
If you were sent the wrong colours and sizes for what you ordered, please contact us via the contact form. We’ll be in touch to sort this out for you as soon as possible. If the error has occurred on our side, we’ll send out the replacement pairs as
We have stringent quality control checks to ensure that the stock we send to you is of the highest standard possible. However, sometimes there may be minor product imperfections that are part of the manufacturing process. For example, there might be