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NZ | Wholesale | Archies Footwear FAQs

<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#333333;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As our stands are fairly big if ordered at the same time as your footwear, they may be delivered in a separate package. They should usually be delivered on the same day.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#333333;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you placed two separate orders then they may arrive on different dates. &#xA0; <a href="https://archies-footwear-nz-wholesale-lollbc17qdd.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a> &#xA0;

As our stands are fairly big if ordered at the same time as your footwear, they may be delivered in a separate package. They should usually be delivered on the same day. If you placed two separate orders then they may arrive on different dates.

My order has arrived but I have not received my stand yet (or vice versa)

Postage and Logistics

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order - what should I do?

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

My order has arrived but I have not received my stand yet (or vice versa)Updated 2 years ago