For the Easter break, please note our team is operating with minimal staff. We appreciate your patience and understanding as we experience slight delays in response times.

NZ | Wholesale | Archies Footwear FAQs

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NZ | Wholesale | Archies Footwear FAQs Help Center

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What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order - what should I do?

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

Where can I see the status of an order / monitor tracking?

How long will it take to fulfill my order?

How will I know when my order has been shipped?

My order has arrived but I have not received my stand yet (or vice versa)

What should I do if I did not receive all of the pairs that I ordered?

What should I do if I’m sent the wrong size or color to what I ordered?

What should I do if I receive stock that is not up to the selling standard?

Postage and Logistics

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Ordering and order issues

Exchanges, Refunds and Warranty Claims

Operational queries

Account-Related Queries

Postage and Logistics