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NZ | Wholesale | Archies Footwear FAQs

If your order can&#x2019;t fit into a soft package, then it will have to be put into a box. In this situation, the shipping cost will be more. We recommend opting for the minimum spend of $350 to get free shipping.&#xA0; <a href="https://archies-footwear-nz-wholesale-lollbc17qdd.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a> &#xA0;

If your order can’t fit into a soft package, then it will have to be put into a box. In this situation, the shipping cost will be more. We recommend opting for the minimum spend of $350 to get free shipping.

What if the order is too big for a soft package but still below the minimum spend?

Postage and Logistics

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order - what should I do?

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

Where can I see the status of an order / monitor tracking?

How long will it take to fulfill my order?

How will I know when my order has been shipped?

My order has arrived but I have not received my stand yet (or vice versa)

What should I do if I did not receive all of the pairs that I ordered?

What should I do if I’m sent the wrong size or color to what I ordered?

What should I do if I receive stock that is not up to the selling standard?

What if the order is too big for a soft package but still below the minimum spend?Updated 2 years ago